Account and data deletion requests
Contact PUNGPUNGSTUDI about Rumble Alley (formerly Ghost Paws). You can make a request without installing the app or signing in.
pungpungstudi@hello-support.com
Request without the app
Email us with the subject ‘Rumble Alley account deletion request’. If known, include your player code, sign-in method (guest, Google or Apple), and game version. You can request deletion even if you do not know the code or have uninstalled the app. For deletion of specific data rather than your account, identify the data concerned.
Ownership checks and response
We verify the minimum information necessary to avoid deleting another person's account. A player code or sender's assertion alone is insufficient. We do not ask for passwords, authentication codes, tokens or identity documents. We investigate without delay. For correction or deletion requests under Korean personal information law, we notify you of the action taken, or the legal grounds for refusal and how to object, within 10 days of receiving the request. Waiting for ownership checks does not restart that period. Completion is confirmed separately; other applicable rights and deadlines remain unaffected.
Data covered
If your version uses a server account, you can request deletion of that game's account, linked sign-in identities, sessions, cloud progress backup and ranking records. On-device saves from earlier versions without server accounts cannot be deleted remotely. We do not delete your Google or Apple account. Uninstalling or signing out does not delete a server account.
Records that may remain
Deleting the account removes the account, sign-in links, sessions, progress backup, rankings and gem balances from the game server. For legal duties and disputes, these records remain only for set periods: payment and withdrawal records 5 years, support and dispute records 3 years, operation records 1 year, account deletion references 90 days (the de-identified outcome 1 year). Server recovery copies are destroyed within 30 days of creation. See section 5 of the Privacy Policy. We check what actually remains for the requested account and tell you its status.
Devices, analytics and purchases
Email requests cannot remotely erase files on offline devices. Previously transmitted Google analytics/advertising data and store transaction data must also be assessed within each provider's processing scope. The administrative deletion path for accounts with server purchase history is being completed, so receipt of an email is not treated as completed deletion. Account deletion does not automatically request a store refund or cancel a subscription, or limit your legal purchase rights.