Love for Bad Man Support
Last updated: October 22, 2026 (new contact address; refunds and purchases by minors added)
For help with gameplay, ads, purchases, refunds, local data, or policies, email pungpungstudi@hello-support.com.
Support email is received through the support-mail service RevBell, stored on Cloudflare servers, and deleted automatically 1 year after receipt (attached images after 90 days). See the Privacy Policy for details.
What to include
- App version and build number
- Device model and iOS or iPadOS version
- Character, story, screen, and reproduction steps
- A screenshot with personal information removed
Purchase issues
For non-consumable characters or premium content, first try Restore in the game store. If payment completed without delivery, do not buy again; include the product name, approximate purchase time, and transaction status. Never send full card details, account passwords, or a complete receipt.
Refunds
App Store purchases are refunded by Apple under its refund policy. Choose the purchase at Apple’s Report a Problem and request a refund. If you need help, email us the product name and approximate purchase time.
In Korea, unused products can be withdrawn (refunded) within 7 days of purchase. Hearts already spent and digital content you have started to use, such as a character story or CG, may be excluded where the law allows and this was shown before purchase. Free Hearts from attendance or ads are not refundable.
Purchases by minors
If a minor made a purchase without a parent’s or guardian’s consent, the minor or the guardian may be able to cancel it under applicable law. Request a refund at Apple’s Report a Problem and, if needed, email us the product name, approximate purchase time and amount; we will explain how to confirm the guardian. Do not send passwords or payment-card numbers.
Progress and deletion
Progress is stored on your current device. Record the problem before removing the app. Clearing app data or deleting the game may erase local progress, which the developer may be unable to recover remotely. The game has no accounts, so there is no account-deletion process. For deletion of analytics or crash data, see section 5 of the Privacy Policy.