WASD Squad Support

For bugs, purchases and restores, accounts, community or policy questions, email us. Notices, coupons, updates, suggestions and bug reports are on our official cafe (Korean).

Email support · Official cafe (Korean) · Odds

Please include

Your nickname and friend code (Community → 1:1 → Friends)
App version (see the app’s page in your store), device model, Android or iOS version
When it happened, the stage and screen, and steps to reproduce
Screenshots without personal information

Purchases and restores

If you paid but the item did not arrive, please do not buy again — reopen the app first; it re-checks unfinished purchases and delivers them. If it still does not arrive, email us part of the order number, the product name and the time of payment. Never send card numbers or a full receipt image.

Permanent products such as costumes and Remove Ads can be received again with Restore in Settings or the Shop on the same store account. Consumables such as diamonds and the monthly pass are recorded on the server and stay with the same account. Refunds are requested from Apple or Google; items and benefits from refunded purchases may be removed.

Withdrawal: an item you have not used can be withdrawn within 7 days of purchase. Withdrawal may be limited for diamonds or tickets already spent and for monthly pass or pass benefits that have started.

Purchases by minors: if a minor paid without a parent’s or guardian’s consent, the minor or the guardian can cancel the payment. Ask the store you paid through (Apple or Google) for a refund and, if needed, email us with the nickname and friend code.

Save data

Progress is saved on the device and backed up to the game server. Before deleting the app or changing devices, link a Google or Apple account with Sign in on the account card at the top of Settings. If your progress is gone, contact us with your nickname and friend code before deleting the app.

Coupons

Enter a coupon in Settings → Redeem code and claim the reward from the Mailbox. Coupon news is posted on our official cafe. From version 2.0.5 the iPhone app does not offer coupon entry, under Apple’s rules. For coupon problems, email us the code and when you entered it.

Ad rewards

If you watched an ad to the end but got no reward, tell us the ad type, the time, your network state and the screen.

Reporting and blocking in chat

Tap a message to Report it or block its author. For urgent harm, also email us with the nickname and time.

Account and data deletion requests

In the Game: Settings → Delete account → confirm twice. This asks the game server to delete your account and the data it owns (cloud save, currency and purchase records, ranking scores, friends, guild and chat records, push registration) and removes the save and sign-in data from your device.

Outside the Game, or if you cannot complete deletion in the app: email pungpungstudi@hello-support.com with the subject “[WASD] Account deletion request” and your nickname and friend code. After confirming it is your account, we delete the account and the data above within 30 days and let you know.

Payment and refund records that laws or store policies require us to keep may be kept for the required period. Store purchase history and refunds are managed in your Apple or Google account.

For retention periods and the limited purchase replay, pending completion and audit records that can remain after deletion, see section 5 of the Privacy Policy.

Using the official cafe

Cafe posts and comments are public. Do not post your real name, email, phone number, address, passwords, payment cards, full receipts, Apple ID or Google account details. Use email for anything sensitive, such as purchases or your account.